Software built around your business.

NEW FROM NATHAN SOFTWARE

Introducing Cognivox - Your AI Receptionist

We are pleased to introduce Cognivox, our new AI-powered receptionist platform designed to help businesses answer calls, respond to customer enquiries and stay available around the clock. Cognivox combines conversational artificial intelligence with practical business tools, giving callers a natural way to interact with your organisation without relying on a traditional automated menu.

Cognivox can answer incoming telephone calls, identify what a caller needs, route calls to the right person or department, take messages and help customers make appointments. It can remember returning callers and, where configured, use their contact details when arranging future appointments.

The platform is designed to work alongside existing business systems. It can integrate with calendars, websites and telephony infrastructure, including PBX environments such as Asterisk, 3CX and FreePBX. Businesses can use AI call handling on its own or as part of a hybrid setup where Cognivox works with existing extensions, receptionists and ring groups.

Cognivox also extends beyond the telephone. Website chat, conversation history, call transcription, appointment management and mobile access bring customer communications together in one system. Additional modules can support requirements such as events, bookings, catalogues and property-related workflows.

The aim is straightforward: help businesses provide a professional response to customers when staff are busy, out of the office or unavailable, while still allowing people to take over whenever human assistance is the better option.