Nathan Software Privacy Policy
Nathan Software (“Nathan Software, “us”, “we” or “our”) is committed to respecting your privacy
and to complying with applicable data protection and privacy laws.
You can visit our websites without disclosing any personally identifiable information about yourself
(although please note that we may use cookies and collect other non-personally identifiable information
about your browsing activity – see our cookies policy for detailed information).
If you do submit personal information by ordering products, services or completing a web form registration,
for example, you can be assured that we will use your personal information only to support your
continuing relationship with Nathan Software.
We have provided this Privacy Policy Statement to help you understand how we collect, use, and protect
your information when you visit our websites and when you generally use our products and services.
We wish to help you make informed decisions, so please take a few moments to read the sections below and
learn how we may use your personal information.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and
typically when you order and subsequently use products and services, make customer enquiries,
register for information or other services, request product information, submit a job application
or when you respond to communications from us (such as questionnaires or surveys).
The type of personal information we may collect could include, for example, your name and postal
address, date of birth, telephone number, email address, and credit/debit card information;
lifestyle and other information collected on registration or through surveys.
If you choose to provide us with personal information it will be used in support of the
intended purposes stated at the time at which it was collected, and subject to any
preferences indicated by you.
Non-personal Identifying Information
We may also collect non-personally identifying information about your visit to our websites
based on your browsing activities. This information may include the pages you browse, and
products and services viewed or ordered for example. This helps us to better manage and
develop our sites, to provide you with a more enjoyable, customised service and experience
in the future, and to help us develop and deliver better products and services tailored
to your individual interests and needs.
From time to time, if you consented accordingly, we may also store and use your information
to contact you for market research and marketing purposes. We may contact you by email, phone, or mail.
How Will We Use Your Information?
We may use your information for a number of purposes which includes: processing your orders and
managing and administering your account; delivering any services, products or information requested
by you; responding to complaints or account enquiries; administering debt recoveries; verifying your
identity when required (you may lose your password or security information for example, and we may
then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).
We may also undertake market and product analysis based on your use of our services and products and
contact you with information about new developments, products, services and special offers by post,
telephone, and automated means such as mobile text message (SMS), Email and the internet (subject
to any preferences expressed by you).
If you have consented to receive details of products and services, events and training you can contact
us at any time to have your details removed from lists used by us for any or all of those purposes or
from lists maintained by our headhunting division, to update your information or to otherwise tell us
how you would like to receive information about our and/or third party products and services – the choice is yours.
To update your marketing preferences please email info@nathan-software.co.uk and quote your mobile and/or account
number in the body of the email and tell us what you want us to do (i.e. ‘opt-out Email’, ‘opt-out SMS’ etc or
if you have previously objected to receiving information by post for example, but would now like to change your
mind and receive information then just say, ‘opt-in post’ in the subject header of your email).
When Will We Disclose Your Information to Others?
We may only disclose information about you and contact details to (i) companies within Nathan Software for
the purposes and subject always to the terms of this Privacy Policy Statement; (ii) in the event that we
undergo re-organisation or are sold to a third party, in which case you agree that any personal information
we hold about you may be transferred to that re-organised entity or third party for the purposes and subject
to the terms of this Privacy Policy Statement
For the purposes of this Privacy Policy Statement, “Nathan Software” means Nathan Software or any company or
other entity in which Nathan Software owns (directly or indirectly) more than 50% of the issued share capital.
Please note that Nathan Software does not sell or pass your personal information to third parties (other than as set
out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the
products and services ordered or used by you and you are notified beforehand.
For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment
when you buy a product or service.
Nathan Software may also be obliged to disclose your personal information to meet any legal or regulatory requirements
(for example to comply with a court order) or obligations in accordance with applicable law.
Social Media, Blogs, reviews
Any social media posts or comments you send to us (on the Nathan Software Facebook page, for instance) will be
shared under the terms of the relevant social media platform (e.g., Facebook / Twitter) on which they are written
and could be made public.
Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend
you should review the terms and conditions and privacy policies of the social media platforms you use. That
way, you will understand how they will use your information, what information relating to you they will place
in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products, and services on any of our blogs,
reviews or user community services will be shared with all other members of that service and the public at large.
Any comments you make on these services and on social media in general must be not offensive, insulting, or defamatory.
You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of
those services.
How Long Do We Keep Your Information For?
To make sure we meet our legal data protection and privacy obligations; we only hold on to your information for
as long as we need it for the purposes, we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services, and
for a reasonable period afterwards if you stop doing so, to see if we can persuade you to come back to us.
After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s
right to unsubscribe or be forgotten at any time.
Access to Your Information
You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: info@nathan-software.co.uk
Please quote your name and address together with your mobile and/or account number (if relevant). We would be grateful if could also provide brief details of
what information you want a copy of (this helps us to locate your data more readily.
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Information Security
Nathan Software recognises that its customers are increasingly concerned about how companies protect personal information
from misuse and abuse and about privacy in general. Nathan Software is constantly reviewing and enhancing its technical,
physical, and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss
and/or destruction. We use industry standard TLS certificates to provide encryption of data in transit, for example,
all access to Nathan Software’s websites and management portals is covered by HTTPS.
Please be aware that communications over the Internet, such as emails/webmail’s, are not secure unless they have been
encrypted. Your communications may route through several countries before being delivered – this is the nature of
the World Wide Web/Internet. Nathan Software cannot accept responsibility for any unauthorised access or loss of
personal information that is beyond our control.
Privacy Support
Nathan Software reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.
If we decide to change our Privacy Policy, we will post the changes on our website, so you know what information we collect and how we use it. If at any point we decide
to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you.
You will have a choice as to whether we are able to use your information in this different manner.
If you have any enquiry about Nathan Software’s privacy policy or practices, please write to: info@nathan-software.co.uk.
Monitoring and or Recording of all Your Communications
Monitoring or recording of your calls, emails, text messages and other communications may take place in
accordance with UK law, and for business purposes, such as for quality control and training, to prevent
unauthorised use of Nathan Software’s websites, to ensure effective systems operation and to prevent or detect crime.